Every week, we get phone calls and emails from cross-border shoppers telling us how they regret not buying from a Canadian source. These people mistakenly believed that they would save by buying from a US vendor, but were required to pay extra charges for filters imported from the US. "Free Shipping Anywhere in North America" often offered by US dealers DOES NOT mean that you'll get your package free and clear. Vendors offering this "Free Shipping" deal have no control whatsoever over Canada Customs and its import regulations. Your imported package will be subject to federal and provincial taxes. If you don't own a US$ credit card, your Visa, Master Card or American Express provider will charge you anywhere between 4% and 5% cross-currency transaction fee on your US$ purchase. That's in addition to the exchange rate. If the package was shipped via USPS, Canada Post will charge you $8 Handling Fee for delivering USPS mail. You're really out of luck if your order was shipped by UPS Ground, as you'll be charged a Brokerage Fee. Finally, if you ever need to file a warranty claim, it will take that much longer to receive your replacement part sent from the US, with border delays and customs clearance holds being commonplace. There's no question - buying from a Canadian source saves you not only money, but unnecessary aggravation as well.
AquasanaCanada.com is Toronto based and all orders are shipped via Canada Post Expedited Parcel (unless UPS service is requested), from our Toronto facilities. When we say "Free Shipping", it really means that you'll get your package free and clear, and usually within 2-5 working days, depending on your location.
In addition, we promise you the best after-sale experience you'll ever have. What more could you ask for?